Contact information

WE'RE HERE FOR YOU

At VELYQEN, we believe great customer service should feel as considered as the pieces we create.

Whether you have a question about a product, sizing, an existing order, shipping, returns, or anything else related to your VELYQEN experience, our customer support team is here to assist you.

CUSTOMER SUPPORT

Trade Name: VELYQEN

Email:
help@velyqen.com

Phone:
+61 468 594 122

Physical Address:
7 Stevenson Avenue
Newington NSW 2127
Australia

ORDER SUPPORT

For questions regarding an existing order, please include your order number when contacting us. This helps our team locate your order and assist you more efficiently.

You can contact us regarding:

Order status
Shipping and tracking
Product information
Sizing questions
Returns and refunds
Order changes
Damaged or incorrect items
General customer support

EMAIL SUPPORT

For general enquiries and customer service, please contact:

help@velyqen.com

When contacting us about an order, please include your order number and the email address used when placing the order.

PHONE SUPPORT

You may also contact VELYQEN by phone at:

+61 468 594 122

If we are unable to answer immediately, please contact us by email so our customer support team can respond to your enquiry.

BUSINESS ADDRESS

VELYQEN
7 Stevenson Avenue
Newington NSW 2127
Australia

Please contact our customer support team before sending any return to this address. Do not send a return without receiving return instructions from VELYQEN first, as the appropriate return destination may depend on your order.