Orders are typically processed within 1–3 business days. Estimated delivery times vary depending on your location and shipping method.

VELYQEN ships internationally where delivery service is available. Available shipping options and applicable charges are shown at checkout.

Eligible items may be returned in accordance with our return policy. Products should be unworn, unused and returned in their original condition.

Please review the sizing and measurement information on each product page. If you need help, contact our customer support team before ordering.

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Please contact us as soon as possible. Once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.

Available payment methods are displayed securely during checkout. Payment availability may vary depending on your country or region.

Please contact help@velyqen.com as soon as possible with your order number and clear photographs of the item and packaging so our team can review the issue.